FREQUENTLY ASKED QUESTIONS
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 to 2 business days of processing and packaging time for your order to ship out. Add an extra 2 business days when you order custom printed clothing. Delivery is currently R94.95.
HOW LONG IS THE SHIPPING TIME?
Courier to Door
- This method takes 2 to 3 business days to be delivered to Gauteng and 3 to 5 business days to the rest of South Africa directly to you door. We mostly use The Courier Guy and sometimes Aramex, depending on your area.
There are circumstances that are out of our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I COLLECT MY PACKAGE?
We are an online store only and don't have a physical store front, but if you are willing to travel to Delmas, Mpumalanga where we operate our business we can make special arrangements. Please contact us if you wish to pick up your package.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. You will receive your tracking number via email as soon as your order has shipped with a link where you can enter your tracking number. If your package was sent with Aramex, please allow 1 business day for the tracking information to update.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
No, our products are already in South Africa and can be shipped to anywhere in South Africa.
CAN I CANCEL / CHANGE MY ORDER?
You are able to cancel or change your order with no penalty if the courier has not collected your parcel yet. If the item has already shipped, please email email@example.com so that we can see if you can still change it depending on your request. All you need to do is send us an email with the subject line "CANCEL / CHANGE". If the courier has already collected your order, extra shipping charges may apply to rectify / cancel your order.
I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email as soon as possible and give us the correct information. Notify us immediately via email at firstname.lastname@example.org. If the courier has already collected your order, we will contact them to see if we can still amend your address, if we're not able to change it telephonically, extra shipping charge may apply to change the address.
MY ITEM ARRIVED DAMAGED
We do ship every order with extra padding, but should there be a problem with your item(s) please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.