FREQUENTLY ASKED QUESTIONS
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?- All Items Except Printed Clothing (Toys, Shoes, etc.):
Ships out within 1 to 2 business days from date of order.- Printed Vests and T-Shirts:
Ships out within 2 to 3 business days from date of order.- Printed Clothing Sets (Christmas, Mother's Day, etc.):
Ships out within 9 to 10 business days from date of order. Usually consists of a printed vest with matching bottoms and a hat, headband or bib.
If you have items with different shipping times in your order (for example toys and printed vests), your order will only be shipped once we have the item with the longer shipping time ready so that they can go together.
Our delivery fee is currently R94.95. Free Delivery on orders over R650.
HOW LONG IS THE SHIPPING TIME?
The Courier Guy
- Once the The Courier Guy has collected your package delivery takes 2 to 3 business days to Gauteng and 3 to 5 business days to the rest of South Africa directly to you door. If you are situated in a very far outlying town or area, delivery might take 5 to 7 business days.
Pargo Pickup Points
- Available upon special request. You will need to collect your parcel from a chosen Pickup Point like Clicks or another Pargo Pickup Point. Pargo does not collect in our area everyday and takes on average 3 business days longer than The Courier Guy, but should you wish to use this option, please send us a WhatsApp on 081 834 8870.
There are circumstances that are out of our control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
CAN I COLLECT MY PACKAGE?
We are an online store only and don't have a physical store front, but if you are willing to travel to Delmas, Mpumalanga where we operate our business we can make special arrangements. Please contact us if you wish to pick up your package.
WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. You will receive your tracking number via email the day the courier will pick up your order with a link where you can enter your tracking number. Please allow 8 to 12 hours for the tracking information to update.
WILL I BE CHARGED WITH CUSTOMS AND TAXES?
No, our products are in South Africa and can be shipped to anywhere in South Africa.
DOES AWESOME GOODIES SHIP INTERNATIONALLY?
No, unfortunately not.
CAN I CANCEL / CHANGE MY ORDER?
You are able to cancel or change your order with no penalty if the courier has not collected your parcel yet. If the item has already shipped, please email firstname.lastname@example.org so that we can see if you we can still change/cancel it depending on your request. All you need to do is send us an email with the subject line "CANCEL / CHANGE". If the courier has already collected your order, extra shipping charges may apply to rectify / cancel your order.
I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email as soon as possible and give us the correct information or notify us immediately via email at email@example.com. If the courier has already collected your order, we will contact them to see if we can still amend your address. If we're not able to change it, extra shipping charges may apply to change the address.
THERE'S AN ITEM MISSING IN MY ORDER
If there's an item missing in your order please notify us within 3 business days after delivery by sending an email to firstname.lastname@example.org.
MY ITEM ARRIVED DAMAGED/DEFECTIVE
We do ship every order with extra padding, but should there be a problem with your item(s) please contact us with:
- Your order number;
- WhatsApp a picture or video of the damaged product to 081 834 8870.
Once received and confirmed, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours.